This policy explains how Plumbase (which is a trading division of Grafton Merchanting GB Ltd, trading as Plumbase, Plumbline, Time & Temperature and Reflections) uses any personal information you provide to us during your use of our website. "Personal information" is information which personally identifies you like your name, address or email address or which would, if combined with other information in the possession of, or likely to come into the possession of Plumbase, personally identify you.
The websites at www.plumbase.co.uk / www.plumbase.com and www.plumbline.co.uk, www.reflectionsbathrooms.co.uk, www.reflectionsbathrooms.com, www.timeandtemperature.co.uk, www.aura-showers.co.uk and www.aura-showers.com are operated by Plumbase (United Kingdom Company No: 4725313) ("Plumbase", "we", "us") which is the Data Controller for the purposes of the Data Protection Act 1998, and as such we are registered under the Data Protection Act 1998. Bellman Limited ("Bellman"), whose server hosts this site, processes personal data on our behalf and on our instructions. You may contact us at the following address:
Plumbase Internet Sales, Plumbase, Griffin House, 135 High Street, Crawley, RH10 1DQ
2. Data Collection and Use
You can access this website and browse certain areas without disclosing personal information to us. We will only collect personal information about you during your use of our website to fulfil your online request(s) to Plumbase, to receive news, special offers, price guides, to have our Accounts Department contact you about setting up an account with us, or by way of your emailing us with your comments and suggestions. The elements of personal data that we may collect include:
We use ’cookies’ in order to recognise you when you come back to our website. This helps us to improve the content of our website and provide services that are tailored to your user experience. Cookies are small text files that are stored by your browser on your hard drive, retaining information about you and enabling our website to recognise you on repeat visits. The cookies cannot be used by themselves to identify you personally. If you do not want a cookie to be stored in your computer, the Help menu on the menu bar of most browsers will tell you how to erase cookies from your computer’s hard drive or how to block cookies or to receive a warning before a cookie is stored. You are therefore welcome to use such facilities to prevent the installation of any cookie.
4. Data Disclosure
4.1 We will not sell, distribute or lease your personal information to third parties except with your permission or as required by law (for example by a search warrant, subpoena or other legal process).
4.2 Plumbase may in future use a data services company to analyse data on our behalf, so that we can provide you with more targeted and bespoke communications. We will only use such companies if they are registered under the Data Protection Act 1998 and provided that their procedures for ensuring the privacy of your personal information are at least as rigorous as our own.
5. User access
You are entitled to ask us at any time for a copy of the information we hold on you and you may correct it if you wish (we may charge a small fee not exceeding £10.00). Such requests should be made in writing to us at the above address. If at any time you want to withdraw your consent to our use of your personal information, please write to us at the above address.
6. Data Security
The security of your personal information is important to us. We and Bellman have implemented measures designed to protect the personal information under our control (including security measures to protect our user database) from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will store your information on our database for only so long as is reasonably necessary. We will not transfer any information that we hold on you to anyone outside the European Economic Area. By submitting your information you consent to the use of that information as set out in this policy. If this policy changes in any way, we will place an updated version on our website. You should regularly review our website to check you are always aware of the information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
7. Other Websites
Part of Grafton Group plc
Trading as: Plumbase, Plumbline, Time & Temperature and Reflections
PO Box 1224, Pelham House, Canwick Road, Lincoln, LN5 5NH
Registered in England
Registration Number: 4725313
VAT Number: 128 2526 76