1.1 The delivery charges displayed on our website apply to UK mainland locations, with the exception of the following UK locations (“Exceptional Areas”):
1.1.1 Northern Ireland;
1.1.2 Isle of Scilly;
1.1.3 Channel Islands;
1.1.4 Scottish Highlands and Islands; and
1.1.5 Isle of Man.
1.2 If you live within any of the above Exceptional Areas, you must email firstname.lastname@example.org or call us on 0800 1699862 prior to submitting your order so that we can provide accurate delivery charges to your destination. We reserve the right to postpone or cancel any order where incorrect delivery has been chosen during checkout process.
1.3 All destinations within the Territory other than the Exceptional Areas will incur the following delivery rates:
1.3.1 Orders below £150 + VAT = £6.50 + VAT
1.3.2 Orders above £150 + VAT = FREE
1.4 In exceptional circumstances we may incur additional costs for delivery of certain Products to some postcodes areas. In such instances we will advise you of any applicable additional delivery costs at the time that we arrange delivery. If you do not agree to such additional delivery charges you have the right to cancel your order.
1.5 In order to minimise the risk of fraudulent purchases and transactions it is our policy to only deliver to the registered address of the cardholder of the credit or debit card used to purchase the Products. However, in certain circumstances and at our sole discretion, we reserve the right to accept an alternate delivery address for delivery. We will not deliver to postal address boxes or addresses not recognised by Royal Mail.
1.6 Where you have selected to have the Products delivered, unless we notify you that the Product is out of stock or otherwise unavailable, we will contact you by telephone to arrange a convenient delivery date within 2 working days from the time of the order.
1.7 All deliveries must be received and signed for by a person over the age of 18. Failure to attend delivery may result in delays, and in worst cases, Products being returned to us.
1.8 Deliveries can be made between the hours of 8.00 am and 5.00 pm Monday to Friday (excluding Bank Holidays). We regret we are currently unable to provide specific delivery times.
1.9 We will take reasonable steps to meet the delivery date as agreed between us. However, occasionally delivery may be affected by factors beyond our control and so any agreed delivery date cannot be guaranteed. We will try to let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.
1.10 We strongly advise that you should not pre-book an engineer, plumber, builder or other installer to install any Products, until the Products have been received by you and inspected.
Please be aware for large and heavy Products such as boilers, you should ensure that you have adequate space and assistance to receive and handle the Products in a safe manner. In such instances, we advise that at least 2 people handle/carry the item(s).